FAQ
常见问题
请问你们有提供哪些服务？
What services do you provide?
What services do you provide?
Amaxgrace提供的所有服务请参照我们网站中的SERVICES页面：
Please refer to the webpage SERVICES to view all services or click on the links below:
移民服务 Migration
教育服务 Education
一般服务 General
Please refer to the webpage SERVICES to view all services or click on the links below:
移民服务 Migration
教育服务 Education
一般服务 General
请问谘询费用是多少钱？
How much is the consultation fee?
How much is the consultation fee?
首次谘询的新客户，前30分钟为您免费服务，30分钟后视个案酌情收费。
*学生申请学校，转学或是转科部分的谘询，我們為您免費服務。
For your first consultation, the first 30 minutes is Free of Charge, we will start charging after 30 minutes, the consultation fee may vary depending on the case.
*Students who are applying for a School/School Transfer/Course Transfer, we do not charge for the consultation.
*学生申请学校，转学或是转科部分的谘询，我們為您免費服務。
For your first consultation, the first 30 minutes is Free of Charge, we will start charging after 30 minutes, the consultation fee may vary depending on the case.
*Students who are applying for a School/School Transfer/Course Transfer, we do not charge for the consultation.
请问我如果人在海外没有办法去办公室谘询，请问有别的方法吗？
IS THERE ANOTHER WAY TO CONSULT IF I AM OFFSHORE?
IS THERE ANOTHER WAY TO CONSULT IF I AM OFFSHORE?
客户在海外想要进行面谈，我们的团队可以视讯或是电话语音服务的方式面谈。
如果有这方面的需要，请来信联系我们的团队联络，谢谢。
If you are currently offshore and would like to talk to us, our team offers online video or voice call consultations. Please contact us to make a booking, thank you.
如果有这方面的需要，请来信联系我们的团队联络，谢谢。
If you are currently offshore and would like to talk to us, our team offers online video or voice call consultations. Please contact us to make a booking, thank you.
请问第一次来谘询需要带什么东西？
WHAT DO I NEED TO BRING FOR THE FIRST CONSULTATION?
WHAT DO I NEED TO BRING FOR THE FIRST CONSULTATION?
客户第一次谘询，请携带护照及履历以方便我们作业上的流程。
如果学生在学，也请一并携带学校发的"注册确认书"(CoE - Confirmation of Enrolment)。
Please bring your passport and CV (Resume) for your first consultation, this is for the convenience of processing your information.
If you are currently enrolled, please also bring your CoE (Confirmation of Enrolment) provided from your Education Provider.
如果学生在学，也请一并携带学校发的"注册确认书"(CoE - Confirmation of Enrolment)。
Please bring your passport and CV (Resume) for your first consultation, this is for the convenience of processing your information.
If you are currently enrolled, please also bring your CoE (Confirmation of Enrolment) provided from your Education Provider.
请问你们有急件的服务吗？
Do you provide express services?
Do you provide express services?
我们有提供急件的服务，如果有紧急的事件需立即处理，请立即用微信或是 email与我们联系，谢谢。
Yes we do provide express services, if you have any matters need to be solved urgently, please contact us through wechat or email immediately.
Yes we do provide express services, if you have any matters need to be solved urgently, please contact us through wechat or email immediately.
请问你们的联络方式有哪些？
What are your contact details?
What are your contact details?
您可以在我们的CONTACT页面找到所有可以与我们联系的资讯。
You can find all of our contact information in the CONTACT page on our website.
You can find all of our contact information in the CONTACT page on our website.
请问签证递件之后要等多久才会下签？
How long does it take to receive the response after the visa application is lodged?
How long does it take to receive the response after the visa application is lodged?
由于每个个案的情况不同，澳洲移民局会视每个时期的案件量，定期发布所需参考时间在移民局的网站上。
As the circumstances of each case are different, the Australian Immigration Office
will regularly publish the required proceeding time on their website as a reference according to the number of cases being reviewed in each period.
As the circumstances of each case are different, the Australian Immigration Office
will regularly publish the required proceeding time on their website as a reference according to the number of cases being reviewed in each period.
请问你们会帮忙办其他国家的签证吗？例如去纽西兰的学生签证。
Do you handle visa applications for other countries such as Student Visa to New Zealand?
Do you handle visa applications for other countries such as Student Visa to New Zealand?
每个客户的情况不一样，特定国家可以视情况办理，建议客户们可以先约时间来公司谘询。
The circumstances of each client are different, visas for specific countries can be handled depending on the conditions. We recommend our clients to make an appointment first for consultation.
The circumstances of each client are different, visas for specific countries can be handled depending on the conditions. We recommend our clients to make an appointment first for consultation.
如果我想从ADELAIDE去别的城市 / 从别的城市来ADELAIDE，请问你们可以帮忙协助转学吗？
do you assist in School Transfer if I would like to move to another City from Adelaide/Adelaide from another City?
do you assist in School Transfer if I would like to move to another City from Adelaide/Adelaide from another City?
如果客户有转学的需求，我们团队可以帮您转去其他城市的学校，或是从别的城市转来Adelaide，是没有问题的。
Yes, our Team assists in School Transferring from another City to Adelaide/ Adelaide to another City if needed.
Yes, our Team assists in School Transferring from another City to Adelaide/ Adelaide to another City if needed.
请问如果我有急事没有办法赴约怎么办？
What should I do if I have an emergency and unable to attend the appointment?
What should I do if I have an emergency and unable to attend the appointment?
如果需要取消预约或是改期，請提早24小时与我们联系，我们的团队将会协助你预约下一次的面谈时间，谢谢合作。
Please contact us 24 hours in advance to cancel or rearrange the appointment, thank you.
Please contact us 24 hours in advance to cancel or rearrange the appointment, thank you.
